Talk Sense: Communicating to Lead and Learn (2005) is
about communicating for a new reason, from a new mindset, with a new
set of skills, to respond to the new imperative for continuously improving
performance. Clearly, then, the book cannot be about communication in
the old sense of the word – to inform, persuade, and direct. It
is about communicating to learn and change our own and others’
thinking and behavior through interaction. It is about how to grow into
a leader who leads as a learner, a learner whose skillfulness produces
improved performance in others, not as a result of coercion and fear
but because of insight, changed assumptions, and personal commitment
to improve. From the perspectives of their roles as parents, partners,
and bosses, the writers of the stories in this book, who are owners,
CEOs, general managers, and supervisors, reveal their struggles to make
their own minds the object of inquiry and enlarge them by discovering,
questioning, and changing their assumptions. Then, they show in dialogue
exchanges their subsequent efforts to translate their new assumptions
into new behavior with their children, partners, and colleagues. Their
extended dialogue stories contrast their initial mishandling of difficult
interactions with their subsequent skillful performance. It is that
competence that produces trust, change, commitment, and improved performance
in others.